Refund and Return Policy
RETURNS & EXCHANGES
We gladly accept returns and exchanges.
Please email us at presidential@presidentialbrand.com for exchanges & refunds.
Please reach out to us within 7 days after you get your order.
- Ship the items back within: 14 days max of getting the delivery
- Buyers are responsible for return shipping costs to our warehouse in the USA, China, or Spain, which will depend on the type of product.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value
For a change of mind
1. We do not provide refunds if you have changed your mind. No Refunds on Presidential Wear, LLC shoes unless they're defective. Special consideration will be given in exceptional circumstances; however, you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:- In salable condition-Unused, Clean, with all original packaging.
All returns should be returned to the place of origin with a tracking number, and we are not responsible if the courier loses the returned product..
For customer guarantees
1. If you believe an item is faulty or there is a significant failure with an item, you may choose a refund or exchange.
2. If you didn't read the size chart and need a size change, we will accept the exchange, but the shipping cost back to our warehouse will be up to the buyer.
Custom & Duties
1. All international packages may be subject to duties and taxes. Your local customs authorities establish the limits for duty-free packages.
2. We ship some of the products from China, so if you're an international customer, you are responsible for customs & duties within your own country.
3. For further information, we recommend contacting your local customs office.
4. Presidential Brand is legally required to declare the total value paid on shipments and must include an invoice for customs should they need it.
Returns & Exchanges
Exchanges and returns will be processed free of charge as soon as we get the products back and they are in perfect condition.
Returns for a refund to your original payment method (i.e., credit card, PayPal).
The shipping fee back to us charges is non-refundable.
To return or exchange an item, please follow the steps below:
1. To begin your return or exchange, please get in touch with us at presidential@presidentialbrand.com. We will provide you with the return address to our warehouse in the USA, Spain, or China
3. Send the product with a tracking number (we are not responsible for products lost during shipments or untraceable parcels)
4. Once we get the product in perfect new conditions with the original packaging box, we will proceed to the refund or exchange (We cannot guarantee all items and sizes will be in stock for exchanges.)
5. In case of exchanges, we will ship your new item(s) at no additional cost, or we will issue your refund.
Refunds
Refunds will be processed within approximately 2 to 5 business days after we receive your return from the same payment method you used.
The shipping back charges are non-refundable.
Import duties/taxes and customs fees are non-refundable.
Please note the following exceptions to our return and exchange policy:
- More than seven days after you got the item, but you requested an exchange or refund after this period, in this case, we won't be able to proceed.
- Returned items must have tags still on, clean, and be returned in original packaging.
- Discounted items are final and cannot be returned or exchanged.
- Returned items must have no visible signs of wear or use
- Please contact us if your product hasn't arrived 60 days after it was sent out; reclamations for an undelivered product after this time won't be valid.
Thank you for being so understanding and continued support. We love and appreciate each one of you.
Presidential Brand